Taboola

Careers

WHY WORK FOR THE ISI GROUP OF COMPANIES?

We offer a wide array of exciting opportunities for any skill set. Whether you're a people person, tech savvy or someone with a keen eye for design, ISI provides an engaging environment to challenge yourself.

The companies operating within the ISI Group include:

New Logo

A leading financial services company that has helped over 100,000 Canadians find their personal insurance solutions.

Sli Logo

An insurer that specializes in simplified products making it easy for Canadians from all walks of life to get the coverage they need.

Bilingual – Life Licensed (LLQP) Advisor

We’re growing the team – Join us today!


Are you looking for an insurance advisor role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?

At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.

Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.


We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.


About the position:


We are searching for committed, results-oriented individual Bilingual Life Licensed Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries.

Individuals will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships with clients.


What you will do:


  • Manage incoming and outbound call sales opportunities
  • Connect with new and current clients to ensure satisfaction and build authentic, lasting relationships
  • Resolve any client inquiries by partnering with the appropriate internal resources

What we are looking for:

  • Bilingual - ability to write, speak and conduct business in both English & French
  • 2+ years of individual life insurance sales, with certification in good-standing
  • Proven ability to self manage in a fast-paced and performance-driven environment
  • A passion for helping others and providing consultative customer advice and service
  • Excellent communication skills, both written and verbal
  • High level of ownership, accountability and the ability to work with a sense of urgency
  • Commitment to ongoing service, process, and efficiency improvements
  • Comfortable managing client escalations and able to problem-solve creatively

What we offer:

  • $50,000 annual base salary with additional bonus opportunities (expected total compensation of $65K)
  • Paid vacation and personal time
  • Fully company paid Health and Dental benefits, including Employee Assistance Program (EAP)
  • Comprehensive Advisor training
  • Access to clients via qualified leads
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development opportunities & training
  • Ability to work from home on a full-time basis anywhere in Canada

If this sounds like a fit, we encourage you to apply!


How to Apply

Please send your resume to HR@isi.ca and put the job title you are applying for in the subject line.

Customer Experience Advisor - LLQP

We’re growing the team – join us!


Are you looking for an insurance role that offers you the flexibility to work from home? Are you looking for a role that offers a strong base salary, plus bonuses and a proven process that brings interested clients directly to you? Are you looking to join a rapidly growing, dynamic organization with a great success story?


At Specialty Life Insurance, we pride ourselves on being one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that have helped over 250,000 Canadians with their financial and life planning needs.


Our team of highly motivated and knowledgeable professionals have been proudly helping Canadian consumers with trusted advice for over 11 years.


We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are amazing: professional, proactive, and passionate.

About the position:


We are seeking committed results-oriented life Licensed Advisors (LLQP), ready to help protect the lives of Canadians while capitalizing on all incoming consumer inquiries, as a Customer Experience Advisor, LLQP.


This individual will have direct ownership and accountability for telephone performance and client satisfaction goals. They must have the ability to embrace and drive change, work with a sense of urgency, and have the capability to build positive and lasting relationships.


The opportunity allows for full-time remote work (YES, you can work from home anywhere in Canada!)

What you will do:

  • Manage outbound and inbound calls to clients that missed their payments and help them find solutions (making payment arrangements, processing payments, other billings adjustments) etc.
  • Manage all incoming and outbound call sales opportunities against performance targets and call quality standards
  • Connect with new and repeat clients to monitor consumer satisfaction and build authentic relationships to ensure for success, growth and retention
  • Resolve any client inquiries by partnering with the appropriate internal resources, while having overall accountability for client satisfaction
  • Build relationships with clients with welcome calls and answering inquiries.
  • De-escalate difficult situations and proactively accommodate clients needs

What we are looking for:

  • LLQP (Life Licensed Qualified Professional) certification
  • Experience in (non-face-to-face/face-to-face) insurance sales (preferred) or customer care experience
  • Proven ability to self-manage in a fast-paced and performance-driven environment with the ability to drive change, meet goals, while setting a positive example for the department and the company
  • Excellent communication skills: ability to listen actively, while clearly communicating opportunities and customer expectations
  • High level of ownership, accountability, passion and the ability to work with a sense of urgency
  • Commitment to ongoing service, process, and efficiency improvements
  • Comfortable with managing client escalations and creative problem solving
  • Empathetic and personable professional who can build trusted relationships, sometimes with a more senior demographic

What we offer:

  • $50K annual base salary plus commission
  • Paid vacation and personal time
  • Health and Dental benefits, including Employee Assistance Program
  • Participation in contests and performance incentives, with the chance to win fantastic prizes
  • Ongoing professional development & training

Specialty Life is also committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).Please let us know if you require accommodation at any stage of the recruitment process.

How to Apply

Please send your resume to HR@isi.ca and put the job title you are applying for in the subject line.

Web & Graphic Designer

About US:

Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.

THE OPPORTUNITY – GRAPHIC / WEB DESIGNER


As a member of the marketing team, the Graphic / Web Designer will be responsible to create professional and impactful visual concepts, to communicate ideas that inspire, inform, and captivate for all day-to-day creative requests within the organization. The responsibilities include managing all graphic/motion graphics design tasks, refining projects and drafts, and generating creative ideas.

Working directly under the supervision of Chief Marketing Officer, this is a fantastic opportunity to be part of a leading financial services organization. As one of the top growing companies in Canada, this will be a crucial role in our successful growth.

YOUR KEY RESPONSIBILITIES:

  • Take ownership of design projects and ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from project counterparts on a variety of digital learning engagements.
  • Design page layouts and templates.
  • Produce design assets for use in social media and marketing channels.
  • Develop and maintain consistent branding.
  • Develop UX, marketing material and client interaction. Effectively communicate and collaborate to build strong relationship with project team members.
  • Think design from UI/UX perspective and follow the guidelines for optimum user experience
  • Utilize data and analytics in making design decisions.
  • Work with front-end web developers to deploy designs. Communicate design intent to teams.
  • Select and prepare imagery. Extract design by following content need and specific requirements.
  • Create and maintain a database of design assets.

QUALIFICATIONS - Skills and Attributes for Success:

  • Proven understanding of graphic design fundamentals. Ability to understand designer and programmer workflows.
  • Demonstrated ability to take a project from concept to launch
  • Core design skills include the ability to establish visual hierarchy, layout, image composition, typography, and colour theory.
  • Excellent time-management skills
  • Ability to deliver production-ready digital assets in a wide variety of formats
  • Basic knowledge of UI/UX and instructional design principles
  • Familiarity with digital photo editing
  • Working knowledge of Microsoft Office (Word, Excel, PowerPoint)
  • Comfort working in a deadline-driven environment
  • Excellent written and verbal communication skills
  • Attention to detail with a high degree of accuracy

EDUCATION AND EXPERIENCE:


  • Bachelor’s or associate degree, and/or equivalent work experience
  • Minimum 3 years of Graphic design experience
  • Impressive Graphic Design Portfolio of creative work with a proven track record in visual design.
  • Self-motivation to learn new programs and skills on the job.
  • Experience with Adobe Creative Cloud (Dreamweaver, Photoshop, InDesign, Illustrator)
  • Experience with HTML, JavaScript, and CSS is considered an asset but not required.
  • Social media and email marketing experience is considered an asset but not required.
  • Ability to follow current market trends and design industry standards

WHATS IN IT FOR YOU:


  • Paid vacation time and personal days
  • Health and dental benefits
  • Employee Assistance Program (EAP)
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark. Apply today.


ISI is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply. We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, We will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

How to Apply

Please send your resume to HR@isi.ca and put the job title you are applying for in the subject line.

Chief Compliance Officer (CCO)

Looking to guide an exciting, aggressively growing Canadian-based InsureTech (Canada, US and beyond)


Who we are:


At Specialty Life Insurance (SLi), we pride ourselves on being one of the largest and most unique Canadian independently owned Third Party Administrators in the insurance industry. We develop, market, distribute, and administer a comprehensive line of life insurance related products that have helped Canadians with their financial and life planning needs for over 11 years. Our team of highly motivated and knowledgeable professionals have proudly helped protect consumers since inception and have been preparing our company for explosive growth over the coming months and years – AND we’re looking for a dynamic CCO to help us along the way.

About the role:


Ensure that within its chosen markets (Canada, now in US, and soon to be Europe) the company always operates within regulatory framework and creates and facilitates appropriate business strategies as the markets and the company evolve. Limit risk exposure by setting internal governance policies and manage the impact of external factors. As part of the leadership team, provide direction, management, and oversight of corporate compliance programs, while maintaining up-to-date awareness of emerging issues, regulations, standards and best practices.


Location: Toronto, Ontario (however if workable, open to candidates from anywhere in Canada)


What we are looking for:


  • 10+ years progressive life insurance compliance experience (minimum 2-3 years at the CCO level), preferably also with involvement/management of digital marketing platforms.
  • Excellent judgement and analytical skills with the ability to collect, organize, analyze and disseminate significant information with attention to detail and accuracy.
  • Proven ability to successfully review and challenge business, client and advisor risk management practices and outcomes with both an entrepreneurial and consumer experience mindset.
  • Ability to prioritize key deliverables, multi-task and work well under pressure and deadlines.
  • A leader with integrity and credibility and with strong relationship management (internal/external), with solid influencing, vision and execution skills.
  • English - with preference given to bilingual candidates: English & French and/or Spanish.

If you as a CCO really want to make your mark in our industry’s future – and you can clearly demonstrate you have what we’re looking for, we encourage you to contact us as soon as possible.

Specialty Life is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

How to Apply

Please send your resume to HR@isi.ca and put the job title you are applying for in the subject line.

Bilingual DIGITAL MARKETING SPECIALIST

As a member of the marketing team, the Bilingual Digital Marketing Specialist will be responsible for reaching people and growing revenue by designing and executing digital marketing campaigns. You’ll be managing social media accounts and interacting with the community on these pages. Flex your creative muscle and craft eye-catching ad copy that attracts people to our sites and gets them to interact with our social media pages.

Working directly under the supervision of Chief Marketing Officer, this is a fantastic opportunity to be part of a leading financial services organization. As one of the top growing companies in Canada, this will be a crucial role in our successful growth.


YOUR KEY RESPONSIBILITIES:

  • Collaborating with marketing leaders on developing digital marketing strategies.
  • Plan and execute digital marketing campaigns across platforms including, but not limited to Google, Bing, and Facebook.
  • Keeping up-to-date with industry best practices, strategies and the latest developments in SEO, Google AdWords and Analytics.
  • Planning, creating, and executing engaging content on various social media platforms.
  • Providing creative ideas for content marketing.
  • Strong time management and organizational skills with the ability to handle multiple tasks and projects simultaneously.
  • Self-motivation to learn new programs and skills on the job.
  • Follow current market trends and digital industry standards.

QUALIFICATIONS - Skills and Attributes for Success:
  • Bilingual in Spanish and English.
  • 2+ years of experience in building, monitoring and maintaining digital marketing campaigns.
  • 2+ years of experience in managing social media accounts especially Google and Facebook.
  • Fluent in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Strong writing skills. Possess creativity and critical thinking skills
  • Proficiency in SEO best practices and WordPress is considered an asset but not required.
  • Excellent time-management skills.
  • Experience creatingGoogle AdWords

WHATS IN IT FOR YOU:
  • Paid vacation time and personal days
  • Health and dental benefits
  • Employee Assistance Program (EAP)
  • Ongoing professional development & training
  • Opportunities to participate in fun organization activities, such as our Holiday and Summer parties.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark. Apply today.

Who we are:

Insurance Supermarket Group of Companies, including Specialty Life Insurance. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, passionate, team players and persevere in the face of challenges.


ISI is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply. We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

How to Apply

Please send your resume to HR@isi.ca and put the job title you are applying for in the subject line.

Marketing Automation Manager

About the position:

We’re looking for a Marketing Automation Manager to join Insurance Supermarket Inc. You will help our Customer Experience Journey by continuing to build out our marketing and campaigns platform (Hubspot), strategy, and communication channels. This is an exciting opportunity to meaningfully contribute to an expanding MA channel and impact individuals across Canada looking to secure their families financial future.

In this role, you will influence the channels used to engage our core consumers, our email and SMS lead nurture campaigns, and provide an in-depth level of insights to demonstrate the ROI of this platform. This role manages global lead scoring, segmentation, lead routing, and campaign optimization efforts as well as contributes to the ongoing design and maintenance of our demand generation systems. The Manager of Marketing Automation will serve as a key consultant on consumer journey from acquisition through loyalty and retention. They are highly communicative, a critical thinker, curious, loves to share ideas see them come to life.


Required Experience:

  • 3+ years of relevant experience in digital marketing, preferably with experience across industries such as financial management, travel, and high compliance consumer sectors and/or in a digital agency environment.
  • History of demonstrated collaboration with multi-disciplinary marketing teams; experience working with writers, producers, designers, brand managers, and with analytics experts.
  • Contemporary email and nurture experience with email marketing platforms (ex: Hubspot, Mailchimp, Sendgrid, etc.).
  • Experience working with data, preferably in a Customer Relationship Management system and with data and analytics tools for reporting (ex: Google Analytics Suite, Adobe, Hubspot).
  • Solid understanding of A/B, MV testing approaches.
  • Proficiency in French and/or Spanish is a major asset.

Essential Functions – Responsibilities:
  • Assist in the creating lead nurturing programs for all inbound and outbound marketing initiatives.
  • Manage customer journey drip campaigns that drive customer engagement.
  • Monitor, respond and address campaign responses through collaboration with relevant stakeholders in sales and marketing.
  • Test, monitor, and analyze lead behavior to understand how our inbound marketing activity turns leads into customers.
  • Monitor marketing automation and lead nurturing processes to optimize campaign performance through email content and other digital channels.
  • Build Campaign Performance Data reports on a weekly and monthly basis.
  • Compile and purge email marketing lists.
  • Other duties as and when necessary in collaboration with team members and various stakeholders.

What's in it you:
  • Paid vacation time and personal days
  • Extended Health and dental benefits
  • Employee Assistance Program (EAP)
  • Ongoing professional development & training and Opportunities to participate in fun organization activities.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark. Apply today.

Who we are:

Insurance Supermarket Inc. (ISI) is one of the fastest growing InsureTech companies headquartered in Ontario, Canada. By leveraging marketing and technology we provide our customers with a unique insurance and financial services experience. We pride ourselves on our unique ability to pivot and remain agile when opportunities arise. Our employees are dedicated to putting our clients first.

We are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

The Insurance Supermarket Inc. and Specialty Life Insurance are equal opportunity employers. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Department if any accommodations are needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

How to Apply

Please send your resume to HR@isi.ca and put the job title you are applying for in the subject line.

Sales Trainer (Life Insurance Industry)

Description:

We are looking for a Sales Trainer to deliver educational programs for our sales teams.Join our winning team today as a Sales Trainer!


About the position:

Sales Trainer responsibilities include conducting skills gap analyses, preparing and delivering learning material, and evaluating results after each training session. For this role, you will work closely with both the Global Head of Training and our salespeople directly, to identify sales challenges faced and deliver training content to increase productivity and efficiency.

Ultimately, you will help onboard and then subsequently increase the overall performance of our sales teams and ensure they have the skills to achieve their goals.


Responsibilities:
  • Schedule orientations and related training events for individuals and teams
  • Onboard new salespeople
  • Observe sales encounters and conduct skills gap analyses to identify areas of improvement
  • Help determine the training needs for individuals and/or sales teams
  • Take part in production of educational material (e.g. videos, cheat sheets, case studies, etc)
  • Monitor sales objectives and results
  • Collect feedback from trainees and managers about training courses
  • Report on impact of training programs (e.g. sales achieved, skill improvements, etc)
  • Stay updated with current insurance market trends and the changing demands of the corporate sales environment.

Requirements:
  • Proven work experience as a Sales Trainer, or similar experience delivering training or coaching to salespeople is preferred
  • 3+ years of sales experience, ideally through telephone-based/inside sales environment
  • 2+ years experience with selling in the US or Canadian Life Insurance market
  • Strong communication and presentation abilities
  • Excellent organizational skills
  • Ability to manage the full training cycle, including web-based remote learning
  • Technology proficiency including comfort with MS Office, Google Docs, Zoom, etc
  • Hands-on experience with e-learning platforms
  • Additional certification in training is a plus

Who we are:

Insurance Supermarket Inc. is one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that help a majority of Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice. Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years, and we are committed to providing sound advice that our clients can trust in a warm and caring environment.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, and passionate; they have perseverance and are team players.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark. Apply today!

How to Apply

Please send your resume to HR@isi.ca and put the job title you are applying for in the subject line.

SALES MANAGER

Description:

Join our winning team today as a Sales Manager!


Who we are:

Insurance Supermarket Inc. is one of the largest Canadian independently owned Third Party Administrators. We offer comprehensive Life Insurance products that help a majority of Canadians with their life insurance needs. Over 250,000 Canadians a year have relied on our advice. Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years, and we are committed to providing sound advice that our clients can trust in a warm and caring environment.

We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day. Our employees are professional, proactive, and passionate; they have perseverance and are team players.


About the position:


As a Sales Manager for our USA team but located in Canada, you will be responsible for the overall team and individual performance as related to obtaining revenue goals and business objectives. This will include identifying key performance drivers and activities as well as addressing any corrective measures that promote team and individual success and growth. We’re looking for dynamic leaders who thrive in a fast-paced environment and can build strong relationships with our advisors. You need to have a drive for coaching, education and helping people grow in their sales positions. In this role, being approachable is essential as you’ll be developing and leading a team of advisors who will look to you for advice and guidance.


What you’ll do:


  • Monitor real-time outbound and inbound queue performance and address areas of concern as they occur.
  • Participate in continuous learning and ensuring the successful development of the team in learning our organization, products, services, capabilities, suppliers, vendors and competitors.
  • Develop processes for tracking and documenting sales team activities.
  • Provide input to the development of annual sales targets, performance criteria, reward and recognition programs, compensation programs and integrated key performance indicators.
  • Effectively use telecom systems, reporting tools, and coaching sales agents to ensure productivity, effectiveness and desired business and revenue outcomes.
  • Ensure ongoing improvements and feedback are included and presented to the entire sales staff as applicable.
  • Actively listen and coach the sales team to help them overcome any sales-related challenges that can impede team or individual goals.

What we’re looking for:


  • Minimum 3 years of experience in sales in Life Insurance
  • Management experience required and previous experience in a call center environment an asset.
  • Licensed advisor preferred
  • Knowledge and understanding of call center performance metrics in an Outbound and Inbound sales structure.
  • Experience with fundamental financial analysis (cost-effectiveness, cost-benefit, etc.)
  • Solid organizational, leadership, and problem-solving skills.
  • Excellent listening, interpersonal, written and oral communication skills.
  • Strong understanding of Individual Life and Health insurance products.
  • Post-secondary education or equivalent business experience is ideal.

What we offer:

  • Competitive salary plus commission
  • Paid vacation time.
  • Health and dental benefits.
  • Ongoing professional development & training

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark. Apply today!


How to Apply

Please send your resume to HR@isi.ca and put the job title you are applying for in the subject line.

CURRENT OPENINGS

Ultimate leads program for advisors


If you're a broker looking for new potential clients who are interested in buying insurance, visit ultimateleadprogram.ca


Bilingual (French) and Uni-lingual Appointment Setters

Job Title: Bilingual (French) and Uni-lingual Appointment Setters

Company: Insurance Supermarket Inc

Location: Vaughan, ON

Salary: $15.50 per hour + Bonus

Job Class: Full-time, Permanent

Job Description

Insurance Supermarket Inc. (ISI) is one of the fastest growing multinational insurance/financial brokerages headquartered in Ontario, Canada. We provide a full spectrum of personal protection, investment products and insurance solutions to over 30,000 Canadians. Our employees are dedicated to putting our clients first. For more information please visit Insurance-Supermarket.ca.

What is the opportunity?

We have openings for customer driven individuals who want the opportunity to work and grow with an insurance industry leader. The Customer Care Agent will be focused on interacting with clients over the phone, and client acquisition through advice based conversations that will deepen client relationships. Your ability to provide superior customer service, build rapport and gain the clients' confidence will be critical to your success.

What will you do?

As first point of contact, call potential clients which have expressed interest in Life & Living Benefits insurance to book face-to-face appointments with Insurance Advisors.

  • Contribute to team sales success through achievement of individual goals.
  • What do you need to succeed?
  • Strong attention to detail and time-management
  • Outbound calling/sales experience
  • Excellent written and verbal English communication skills
  • Thrive on helping others especially in a customer service environment
  • Have pleasant telephone manner
  • Enthusiastic, team-oriented and have strong customer service skills

Does this sound like you? If yes, then join our team of professionals!

What’s in it for You?

The opportunity to earn more than $45,000 per year

The hourly base pay is $15.50 PLUS bonus

  • NO cold calling
  • Days, evenings and weekend shifts available
  • Full and Part-time jobs – the Customer Care Centre is open from 9 am to 10 pm
  • No experience needed, professional training provided
  • Opportunities for advancement

Please email your cover letter and resume to hr@isi.ca and write position title in the subject line.

We thank all interested applicants however only those selected for an interview will be contacted.

APPLY NOW
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Customer Service representative

Do you love working with people? Are you a connector? Do you want to be part of the JCC mission building Jewish community? Do you want to come to work every day and make a positive difference? We have a great opportunity for you to become part of the J team and build your career with us at the Schwartz/Reisman Centre (SRC

We have an immediate opening for a full-time friendly, caring, capable and motivated guest relations enthusiast, preferably with hospitality experience, to join our vibrant Member and Guest Relations Team (must be able to work a combination of day, evening, and weekend shifts).

KEY RESPONSIBILITIES INCLUDE:

Create a welcoming presence and positive first and last impression and experience for all members and guests seeking assistance and/or using the Centre.
Provide courteous, professional, friendly and knowledgeable information to the public regarding all programs and services offered at the Schwartz/Reisman Centre (SRC) and by Lebovic Campus tenants; in-person and via phone/email/fax/live chat.
Actively promote and cross-promote all programs, classes and special events; take initiative and stay abreast of program changes and new additions.
Implement member/guest relations standard operating procedures at all times of the day, on all shifts.Provide way-finding assistance to members/guests, including physically walking them over to the correct room when required.
Hand out towels, tokens, wrist bands.
Perform administrative tasks.
Successfully and professionally troubleshoot member/guest issues; escalate for manager attention where needed.
Maintain effective communication and shift change processes within the team.
Build member/guest relations through positive, friendly and appropriate interactions.
Be the face of the J and enhance our member and guests Jewish journey at the J.
HAVE FUN!

KEY REQUIREMENTS INCLUDE:

High school completion and a minimum one year customer service experience preferably in a hospitality environment.
A “can do” positive attitude and bias to "YES".
Superior communication and English language skills –oral and written.
Excellent interpersonal skills: great attitude, warm, friendly and flexible.
Ability to creatively problem-solve and pro-actively deliver excellent service.
Ability to prioritize work in a highly social environment, and focus on the Member/Guest.
Ability to work effectively and cooperatively with a diverse group of people.
Ability to multi-task effectively, maintaining a high level of accuracy and meet deadlines.
Knowledge of Jewish culture, traditions, Israel and community a must.
Strong computer proficiency (Microsoft Outlook, Excel, Word and Database experience).
Ability to speak Russian and/or Hebrew an asset.
Dependable; arrive on time for scheduled shifts and work to end of shift productively and in compliance with Member/Guest Relations standard operating procedures.

APPLICATION PROCESS:

Guided by Jewish values, the SRC (situated in Vaughan - Bathurst/Rutherford) is dedicated to serving the community’s cultural, educational, fitness, social, spiritual and recreational needs. Accommodations during all phases of the hire process will be made wherever possible. The key to our success is providing an exceptional first point of contact for all our members and guests and providing an inspirational and memorable user experience. If you are interested and qualified for this position and able to work 40 hours a week in a combination of day, evening and weekend shifts, please submit your resume by e-mail no later than May 15, 2018.

We appreciate and thank you for your application, however we will only contact those candidates we wish to interview.

Job Type: Full-time

APPLY NOW APPLY NOW

IT SUPPORT

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Marketing Specialist

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Sales associate

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Bilingual Inside Sales Associate

Job description

Looking for an exciting and rewarding career? We are looking for an ambitious, highly-motivated and goal-oriented individual to join our team in Toronto (preferably) or Montreal. You will be challenged to make a difference and use the best technologies and methodologies in the industry. We offer a supportive, collaborative and dynamic work environment.

Specialty Life Insurance has an opportunity for a Bilingual Inside Sales Associate. As an Inside Sales Associate, you will be responsible for providing sales and marketing support for life and critical illness insurance solutions to our distribution partners. In this role, you will closely cooperate with other departments to achieve excellence in current and future projects.

Your responsibilities will include: 

  • Handling incoming advisors’ inquiries (case consultations, illustration support, product queries and training, etc.
  • Initiating and/or following up on sales communications on a timely basis, identifying new sales opportunities and answering questions about Specialty Life Insurance and other market solutions
  • Generating, analyzing and explaining reports to achieve overall higher efficiency ratio between sales and activities
  • Providing sales strategies, concepts and marketing ideas to financial advisors, distribution partners and internal support staff
  • Updating daily activities and maintaining accurate records within CRM system on a timely basis.
  • Collaborating and cooperating with other departments to share business ideas and achieve excellence in current and future projects

What we are looking for… 

  • At least 1 year of experience in at least one of the following: sales, customer service, financial industry or insurance
  • Bilingualism (English and French)
  • Previous experience or familiarity with the concept of non-medical insurance market
  • College or University degree in related field or equivalent work experience
  • Familiarity with Microsoft Office, including intermediate level of experience using Excel and Power Point
  • Customer and results focused
  • Excellent analytical, problem solving and decision making skills
  • Ability to multi-task and pay attention to details
  • Flexible and able to easily prioritize to meet business objectives
  • Strong interpersonal and relationship-building skills
  • Well-organized, self-starter with high energy and creativity
  • Innovative marketing and problem-solving skills
  • Excels in a collaborative and challenging environment with a strong desire to win
  • Excellent oral and written communication skills


APPLY NOW

The Insurance Supermarket Inc. and Specialty Life Insurance are equal opportunity employers committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.




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The Insurance Supermarket Inc. and Specialty Life Insurance are equal opportunity employers committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.




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