Complaint Form

To File A Complaint, Please Follow These Steps

If at any point you are not satisfied with the quality of service that Insurance Supermarket International provides, we would like to hear from you.

The following steps are in place to ensure that your complaint may be addressed and corrected in a timely and professional manner.

Step 1 - Contact Your Financial Advisor

For complaints regarding quality of products, please contact your financial advisor directly. Your advisor will then help you resolve your issue in the appropriate manner.

Step 2 - Contact ISI Directly

If your issue is still not resolved, please contact Insurance Supermarket International directly using either the provided e-mail form for online correspondence or contact us by phone at the number below.

Complaint Form

Phone Number


Step 3 - Independent Third Party Resolution

If you are still unsatisfied you may contact an independent Third Party dispute resolution service to overlook your complaint.

OmbudService for Life and Health Insurance (OLHI)

Toronto Office

OmbudService for Life and Health Insurance (OLHI) 401 Bay Street, Suite 1507 P.O. Box 7 Toronto, Ontario M5H 2Y4

Local: 416.777.9002

Toll Free: 1.888.295.8112 (Canada wide)

Fax: 416.777.9750

Montreal Office

Ombudsman des assurances de personnes (OAP) 2001 University Street 17th Floor Montreal, Quebec H3A 2A6

Local Montreal: 514.282.2088

Toll Free: 1.866.582.2088 (within Quebec)

Fax: 514.285.4076

Website :

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