Start a quote, choose a product:

Complaint Form

To File A Complaint, Please Follow These Steps

If at any point you are not satisfied with the quality of service that Insurance Supermarket Inc. provides, we would like to hear from you.

The following steps are in place to ensure that your complaint may be addressed and corrected in a timely and professional manner.

Step 1 - Contact Your Financial Advisor

For complaints regarding quality of products, please contact your financial advisor directly. Your advisor will then help you resolve your issue in the appropriate manner.

Step 2 - Contact ISI Directly

If your issue is still not resolved, please contact Insurance Supermarket Inc. directly using either the provided e-mail form for online correspondence or contact us by phone at the number below.

Complaint Form To Contact Us Directly

Main Office

166 Woodstream Boulevard

Woodbridge, ON, L4L 7Y2

Phone: 1.888.818.1963, 1.416.649.3503

Fax: 1.416.649.3504

Quebec Office

460 Ste-Catherine St. West

Suite 402 Montreal, QC H3B 1A7

Saturne Beaulieu-Edwards

1.888.818.1963 ext. 250

1.514.228.3337

saturne@isi.ca

Step 3 - Independent Third Party Resolution

If you are still unsatisfied you may contact an independent Third Party dispute resolution service to overlook your complaint.

OmbudService for Life and Health Insurance (OLHI)

Toronto Office

OmbudService for Life and Health Insurance (OLHI) 401 Bay Street, Suite 1507 P.O. Box 7 Toronto, Ontario M5H 2Y4

Local: 416.777.9002

Toll Free: 1.888.295.8112 (Canada wide)

Fax: 416.777.9750

Montreal Office

Ombudsman des assurances de personnes (OAP) 2001 University Street 17th Floor Montreal, Quebec H3A 2A6

Local Montreal: 514.282.2088

Toll Free: 1.866.582.2088 (within Quebec)

Fax: 514.285.4076

Website : www.olhi.ca

To file a complaint please just fill out the form below: